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Payment, Privacy & Security

We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully.

We are Payment Card Industry Security Standard (PCI DSS) compliant .  Our site is SSL encrypted throughout for your security.

 

Clients in USA

This site bills in US Dollars.  The prices quoted are the prices charged to your account.


Clients in UK and EU

This site bills in US Dollars.  For billing in GBP Please click here to go to our European website


Clients in the Rest of the World

This site bills in US Dollars, however, you may change the currency option to show the estimated value in alternative currencies.  The final billed amount may vary slightly due to currency variations between our system and the payment processor (PayPal).  The difference may be a few cents in either direction.  We are not responsible for foreign currency bank charges or differences between the estimated value and the final billed amount in your currency.


Is My Money Safe?

Whether you choose to pay via debit card, credit card, charge card or PayPal, all payments are transacted using PayPal as the payment processor.  As merchants, PayPal requires us to meet strict PCI DSS standards at all times.  This ensures your financial confidentiality.  Payment is taken when you place your order.  Your payment is protected by PayPal's Resolution Process, which reserves part of our revenues in case of dispute.


Payment Declined?

Some banks have a default decline on overseas payments.  As we are based in the UK, if this occurs you may need to telephone your bank to give authorization for the payment.  If more convenient, you may try another form of payment.  If you are having difficulties completing the payment process, please contact us.


Can I Use American Express?

For online payments, American Express can be used via the PayPal system (you do not require a PayPal account).  Please select PayPal as the payment option at the checkout and follow the prompts for non-PayPal account payments.

We are unable to accept American Express for telephone orders/payments.
 

Are My Personal Details Safe?

We do not store credit card details.  During the on-line checkout procedure, we have no access to your credit or debit card numbers. In the case of telephone orders, any paper records of credit or debit card numbers are safely destroyed immediately after electronic verification.

 

We use PayPal for all credit, debit card & Paypal Transactions
(a PayPal account is NOT required)
PayPal Acceptance Mark
 

We collect information about you to provide information where you have given your consent (e.g. signing up for offers),  to deal with a query you have asked us to answer and to process and ship your order.

We will not e-mail you in the future unless you have given us your consent to do so.

We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes:

your name
address
phone number
email address

We will never collect sensitive information about you without your explicit consent.
 

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

The personal information that we hold, will be held securely in accordance with our internal security policy and English law.

Our servers are in located in the United Kingdom.  If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Your name, address, telephone number and email may be shared with our shippers (Royal Mail, DHL etc) for the sole purpose of facilitating delivery of your order.  We do not share your details with any other companies without your consent. 

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.